MISLend · Help center

Need Support?

Find practical help for sign-in, account access, equipment requests, returns, and QR scanning. For issues that need staff action, contact the MIS equipment administrator through your department's official channel.

Troubleshooting and feedback

Frequently Asked Questions

How do I reset my password?

Use Forgot Password on the sign-in page and follow the emailed reset link. If no message arrives or the reset option is unavailable, ask an administrator for help; email delivery must be enabled for the service.

Can I borrow multiple items?

Submit a separate request for each item and follow the borrowing limits and approval instructions provided by the equipment office. A submitted request does not mean an item has been issued.

What if I return an item late?

Return items by the agreed time and contact staff promptly if you expect a delay. The system may record overdue activity; any follow-up is handled under the department's applicable rules.

My department is not UCC MIS. Can I still use this?

MISLend is configured for equipment and accounts managed by the UCC MIS department. Contact your department to learn which equipment and services you are authorized to use.

Why can I not borrow an item?

Check that your account is approved and the item is available. Some requests require staff approval. If the status does not explain the issue, share the request details with the equipment administrator.

What should I do if equipment is damaged?

Tell the equipment staff as soon as possible and provide an accurate condition note in the return or incident-report flow if it is available. Do not attempt repairs unless authorized.

Support Channels

Use the feedback form for website issues and suggestions. For account approvals, equipment availability, or an active borrowing, contact the MIS equipment administrator through an official department channel.

Website feedback

Send a report or suggestion using the MISLend feedback form.

Equipment and account help

Contact the UCC MIS equipment administrator using the current official department contact details.

Common Troubleshooting

Camera permissions: If the QR scanner will not start, check your browser site settings and make sure camera access is allowed.
Network requirements: Sign-in, inventory updates, and QR lookups require a working internet connection. Camera access generally requires a secure site or localhost.
Login issues: Check your email address and password, verify that your account is approved and not suspended, and use the password-reset flow if needed.
Request or return status: Refresh the dashboard and check the request details. If the status still looks incorrect, do not submit duplicate requests; ask staff to review the record.

Report an Issue

Found a website problem or want to suggest an improvement? Use the feedback form and include enough detail for the team to reproduce the issue.

Describe what you were trying to do and what happened instead.
Include the page, approximate time, and a screenshot if it does not expose passwords, student IDs, or other private information.
Submit the report through the MISLend feedback form. For urgent equipment or account matters, contact department staff directly.